{"id":2844,"date":"2023-08-17T16:36:23","date_gmt":"2023-08-17T13:36:23","guid":{"rendered":"https:\/\/drivexplore.ro\/frequently-asked-questions\/"},"modified":"2024-09-16T21:14:37","modified_gmt":"2024-09-16T18:14:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/drivexplore.ro\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/span><\/div>\n\n\n\n
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What requirements do I have to meet to rent a car?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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To rent a vehicle from driveXplore Rent-a-Car you must meet the following requirements: you must be at least 21 years old and have a valid driver’s license valid for at least one year.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What documents do I need when signing the contract?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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To sign the rental contract, you will need your driving license and original identity card.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Booking<\/span><\/div>\n\n\n\n
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How to make a reservation?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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You can make a reservation via the online booking application, by email at contact@drivexplore.ro<\/a> or by phone on +40 755 761 608.<\/a> <\/p>\n\n\n\n

The request must include the vehicle class, the rental period, the pick-up and drop-off location and the name of the customer.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Can a car be blocked for reservation?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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A driveXplore Rent-a-Car agent will lock the vehicle for the requested period only after the deposit has been paid.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How to confirm a reservation?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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If you agree with our offer, you must confirm it within 24h. <\/p>\n\n\n\n

In addition, in order to have a definite reservation we require a 20% deposit.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Rental<\/span><\/div>\n\n\n\n
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Date, time and location set in the reservation<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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On the date, time and location agreed in the reservation, the vehicle will be delivered (cleaned inside\/outside and filled up). <\/p>\n\n\n\n

On delivery, you will sign the rental contract, fill in the vehicle handover form and make the payment.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Actual rental<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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If a problem arises, you can call us anytime, we’re at your service 24\/7.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Car return<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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At the date, time and location agreed, the vehicle will be returned in the same condition as it was received (cleaned inside\/outside and filled up). <\/p>\n\n\n\n

The end of the tenancy is recorded on the handover-receipt sheet, the guarantee will be returned and the invoice (if requested) will be issued.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Other questions<\/span><\/div>\n\n\n\n
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Is there a kilometer limit?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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For travel within Romania, there is no kilometer limit.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How many people can drive the rented vehicle? Are there extra charges?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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The rented vehicle may be driven by the contract holder and a maximum of three additional drivers specified in the contract. <\/p>\n\n\n\n

There is an additional charge of \u20ac15 per driver for each additional driver, the first one being free.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do you have to return the car with a full tank?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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The vehicle will be delivered with a full tank and you are obliged to return the vehicle with the same amount of fuel.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Do I need an international driving license?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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If you hold documents issued in countries with a different Latin script or for those obtained by right-hand drive (e.g. UK, India, Australia, Japan, Australia, etc.), you must have an international driving license.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What is the procedure for dropping off\/picking up the rental car at the airport?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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A representative from driveXplore Rent-a-Car will meet you at the airport to pick up your rental car. <\/p>\n\n\n\n

The rental contract is signed on delivery, after which you can collect the car immediately.\nIn the case of a first rental, you must have with you\ncopies of your identity card and driving license.\nThere is an additional charge of \u20ac20\/ride for the airport transfer. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is there an extra charge for late delivery?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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If the return of the vehicle is after the deadline specified in the contract, the customer will be subject to an additional charge of \u20ac3\/hour, according to the tariff specified in the contract.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do if I want to extend the rental period?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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If you wish to extend the rental period, you must contact our representatives at least 24 hours before the expiry date. <\/p>\n\n\n\n

If the car is available, an additional extension agreement will be signed and the new rental period will be paid.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What should I do in case of a road accident or if the car has a mechanical breakdown?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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For the duration of your rental, driveXplore representatives are at your disposal.\nIf problems arise, the first step is to contact us immediately.\nContact details are available on the car rental contract.\nOur representatives will assist you. <\/p>\n\n\n\n

In the event of a technical breakdown, you can receive round-the-clock roadside assistance and, if necessary, you will receive another car.\nIn the event of an accident, the customer must obtain and provide driveXplore Rent-a-Car with copies of the documents of the persons involved (insurance policy, identity card, driving license, registration certificate), police report or amicable settlement.\nIf the participants are foreigners, an on-the-spot investigation will have to be carried out and the police report attached. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is it possible to leave Romania with a rented car?<\/strong><\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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In order to ensure effective cooperation and guarantee safety, it is important to emphasize that it is currently not allowed to leave the territory of Romania with a rented car.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-canvas-page.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2844","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/pages\/2844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/comments?post=2844"}],"version-history":[{"count":0,"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/pages\/2844\/revisions"}],"wp:attachment":[{"href":"https:\/\/drivexplore.ro\/en\/wp-json\/wp\/v2\/media?parent=2844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}