Terms and conditions

• Minimum age 21.
• Category B licence held for at least 1 year.
• Valid driving licence and identity document, both original.
• Minimum rental period: 3 days (72 hours).

• Delivery of the car on the agreed date, at the agreed time and place, clean and with a full tank.
• 24/7 roadside assistance throughout the rental.
• Replacement of the car within a maximum of 24 hours in case of a major fault.
• Proportional refund within 14 days if replacement is not possible.

• Only drivers listed in the contract may drive the car (the first additional driver is free, €15 for each further driver).
• No off-road use. No rideshare or taxi use.
• Return the car in the condition you received it, clean and with a full tank.
• No smoking in the car.

The car arrives clean, inside and out, with a full tank. Return is under the same conditions.

• Pickup at Otopeni: €20 each way.
• Pickup at Băneasa: €15 each way.
• Handover or pickup outside working hours: €10.
• Late return: €3 per hour (the first hour is free).
• Missing fuel: we check the level on the dashboard gauge at return and retain only the difference up to a full tank. A fuel receipt is not required — you can show one if you like, as extra proof.
• Damaged wheel or tyre: €50 service fee plus the cost of repair. If you chose Premium Protection, you pay neither the fee nor the repair.
• Damage to the underside of the car (sills, oil pan, exhaust): €50 service fee plus the cost of repair. Covered by Premium Protection: you pay neither the service fee nor the repair.
• Cleaning needed / excessive dirt: from €20 (standard) up to €200 (professional cleaning).
• Smoking in the car: €200, a single fee. It covers cleaning and deodorising the interior — no further cleaning costs are added for the same situation.
• Lost car keys: €200.
• Lost registration certificate: €200.
• Lost number plate: €50.
• Lost in-car accessories: between €50 and €150.
• Badly damaged upholstery (cigarette burns, tears, stains): €200.

The total rental cost is paid in advance, by card or cash. Rates exclude fuel, traffic fines and bridge tolls incurred during the rental. To reserve the car, we ask for a 15% advance.

Rates are expressed in EUR. Payment can be made in EUR or in RON. For payments in RON, conversion uses the National Bank of Romania reference exchange rate of the payment day, plus a 1% currency conversion margin. The rate applied and the final amount in RON are communicated to you before payment.

If you return the car earlier, we recalculate the price at the rate matching the number of days you actually used, according to our rate grid. Rates fall as the period gets longer, so a shorter period means a higher daily rate. We recalculate Premium Protection the same way, if you chose it. We return the remaining difference within 14 days, by bank transfer or, if you prefer, as a voucher valid for 12 months. We never ask you for extra money for an early return.

The booking is confirmed with a 15% advance of the rental total.

• If you cancel at least 48 hours before the pickup time, we refund the advance in full, within 14 days, to the same payment instrument you paid with.
• If you cancel less than 48 hours before pickup or do not show up at the agreed time (no-show), the advance is not refunded — it covers holding the car and the logistics of the booking.
• Cancellations are announced in writing at contact@drivexplore.ro or by phone.
• You can change the booking (date, car, duration) free of charge at least 48 hours in advance, subject to availability.
• If we cancel the booking or cannot supply the car you reserved and you do not accept an alternative, we refund the advance in full, whenever that happens.

The deposit is €50. We do not block large amounts on your card. CASCO insurance (accident and theft) is included in the price and valid on Romanian territory. For damage covered by CASCO, you pay at most €50 per event — we cover the rest.

Not covered by CASCO: the windscreen and windows, mirrors, wheels and rims, tyres and the underside of the car. You can cover these with Premium Protection, for a daily fee, at booking or up to 24 hours before pickup.

The €50 cap does not apply in the cases excluded by the rental agreement: breaking the law or the traffic rules, pushing or towing another vehicle, trailer or object, driving under the influence of alcohol, drugs or other substances, damage caused intentionally or through negligence, use of the car in races or on unmarked roads, carrying passengers or goods for payment, false information given when signing the agreement, missing Police documents where these are required, and use of the car outside Romania without our written agreement. In these cases you are liable for the full amount of the damage.

Standard Protection — included in the price. Accident and theft cover, valid in Romania. For covered damage you pay a maximum of €50 per event, equal to the security deposit.

Premium Protection — optional, added at booking or up to 24 hours before pickup, for €5–€15 a day depending on the car. It covers the windscreen, windows, mirrors, rims, wheels, tyres and the underside: for those you pay neither the repair cost nor the €50 service fee. The €50 security deposit still applies. Interior damage, lost keys and the cases excluded by the rental agreement remain outside the cover.

Leaving Romania is possible only with our written agreement, and CASCO does not apply outside the country.

For an extension, tell us at least 24 hours in advance and pay for the new period. The contract ends automatically at expiry.

Call us immediately, within 1 hour of the event. For a minor accident with no injuries, where the other drivers agree on what happened, a European Accident Statement is enough — you do not need to go to the Police. The Police are called only when the law requires it: an accident with injuries, a hit and run, theft or vandalism. We guide you on the phone, step by step.

For damage caused by an accident, theft or vandalism, you need to give us the documents issued by the Police. For isolated damage to the windscreen, windows, mirrors, rims, wheels or tyres, you do not need those documents — but you do need to tell us within 24 hours.

We try to resolve issues amicably first. If that is not possible, the competent courts are those in Bucharest.